Privacy Policy

1 Introduction

abutog ("we," "us," or "our") operates an online betting platform at https://abutog.cam serving members primarily in Indonesia. We recognize the importance of protecting the personal information you share with us and are committed to handling your data responsibly, transparently, and in compliance with applicable data protection laws.

This Privacy Policy applies to all personal data collected through the abutog platform, including data provided during registration, account operation, customer support interactions, and marketing communications. By registering an account or using any abutog service, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Privacy Policy should be read in conjunction with our Terms & Conditions. If you do not agree with any aspect of this Privacy Policy, you must not use the abutog platform.

2 Data Controller

For the purposes of data protection law, the data controller responsible for your personal information is the abutog operating entity, which can be contacted at:

If you have questions about how we collect, use, or store your personal data, or if you wish to exercise any of your data rights, please contact us using the details above.

3 Data We Collect

abutog collects several categories of personal data to operate the platform, comply with legal obligations, and provide you with a secure and personalized betting experience. The data we collect includes:

3.1 Account Registration Data

• Full name (as it appears on your government-issued ID)
• Date of birth (to verify 21+ age requirement)
• Indonesian residential address (street, city, postal code, province)
• Email address
• Mobile phone number (for account verification and support)
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• Photograph of your Indonesian National Identity Card (KTP — Kartu Tanda Penduduk)
• Selfie photograph holding your KTP
• Proof of payment method (bank statement, e-wallet screenshot showing account holder name)
• Additional documents as required for enhanced due diligence (utility bills, tax ID, etc.)

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction history
• Payment method details (bank name, account number last 4 digits, e-wallet username)
• Betting history (wagers placed, stakes, odds, outcomes, payouts)
• Account balance and bonus balance records

3.4 Technical & Usage Data

• IP address and geolocation data
• Device type, operating system, browser type and version
• Login timestamps and session duration
• Pages visited, features used, and navigation patterns
• Cookies and similar tracking technologies (see Section 9)

3.5 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback, complaints, and survey responses
• Marketing communication preferences (opt-in/opt-out status)

3.6 Responsible Gaming Data

• Deposit limits, loss limits, and session duration settings
• Self-exclusion status and duration
• Responsible gaming risk-assessment data (if applicable)

4 How We Use Your Data

abutog uses your personal data for the following purposes:

• Account Operation: To create, maintain, and manage your abutog account; to process your bets and handle deposits and withdrawals.
• Identity Verification (KYC): To verify your identity, age (21+), and residential address as required by anti-money-laundering (AML) regulations and responsible gaming obligations.
• Payment Processing: To facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and other supported payment methods.
• Fraud Prevention: To detect and prevent fraudulent activity, bonus abuse, money laundering, collusion, and other platform abuses.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance via live chat, email, and phone.
• Responsible Gaming: To enforce deposit limits, loss limits, session timers, and self-exclusion; to identify and support members who may be experiencing gambling-related harm.
• Platform Improvement: To analyze usage patterns, optimize user experience, improve platform performance, and develop new features.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates (only if you have opted in; you may opt out at any time).
• Legal Compliance: To comply with legal obligations under Indonesian law and international regulations, including tax reporting, AML record-keeping, and responses to law enforcement requests.

5 Legal Basis for Processing

abutog processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions), including account creation, bet processing, and payment handling.
• Legal Obligation: Processing is required to comply with legal obligations, such as KYC/AML verification, tax reporting, and responding to lawful government requests.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, customer support, and business analytics, provided these interests do not override your fundamental rights.
• Consent: Where required by law, we obtain your explicit consent before processing certain categories of data, such as marketing communications and optional data collection. You may withdraw consent at any time.

6 Data Sharing & Third-Party Disclosure

abutog does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following categories of third parties in specific circumstances:

6.1 Payment Processors

We share necessary transaction data with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals. These processors are contractually bound to protect your data and use it only for payment processing.

6.2 Game Providers

Certain gameplay data (username, bet amounts, game outcomes) is shared with our licensed game studio partners (Pragmatic Play, Evolution Gaming, Microgaming, NetEeng, Spribe, Pocket Games Soft) to deliver live casino, slot gacor titles, and other games. These providers are bound by confidentiality agreements.

6.3 KYC Verification Services

We may use third-party identity verification services to validate KYC documents and perform fraud checks. These services receive only the data necessary to complete verification and are prohibited from retaining or using your data for other purposes.

6.4 Law Enforcement & Regulatory Bodies

We may disclose your personal data to law enforcement agencies, regulatory authorities, or courts if required by law, court order, subpoena, or government investigation. We may also disclose data to protect the rights, property, or safety of abutog, our members, or the public.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of abutog's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any changes to this Privacy Policy.

7 Data Security

abutog implements industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols.
• Encrypted Storage: Sensitive data, including passwords and KYC documents, is encrypted at rest using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorized abutog personnel who require access to perform their job functions. Access is logged and audited regularly.
• Secure Data Centers: Data is stored in certified, physically secure data centers with redundant power, climate control, and 24/7 monitoring.
• Regular Security Audits: We conduct periodic security assessments, penetration testing, and vulnerability scans to identify and remediate potential risks.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) for account login to provide an additional layer of security.

While we take all reasonable precautions to protect your data, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, and you use the abutog platform at your own risk. You are responsible for maintaining the confidentiality of your account credentials.

8 Data Retention

abutog retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are as follows:

• Active Accounts: Data is retained for the duration of your active membership and for a reasonable period afterward to handle post-closure inquiries, disputes, or chargebacks.
• KYC Documents: Retained for a minimum of 5 years following account closure as required by anti-money-laundering regulations.
• Financial Records: Transaction history and payment records are retained for 7 years to comply with tax and financial record-keeping obligations.
• Responsible Gaming Records: Self-exclusion data is retained for the duration of the exclusion period plus an additional 5 years to prevent circumvention.
• Marketing Data: If you opt out of marketing communications, your opt-out preference is retained indefinitely to honor your choice.

After the applicable retention period expires, personal data is securely deleted or anonymized. Anonymized data (data that can no longer identify you) may be retained indefinitely for statistical and analytical purposes.

9 Cookies & Tracking Technologies

abutog uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on return visits.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function (e.g., session management, login authentication). These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use the platform to help us improve performance and fix errors.
• Functional Cookies: Remember your preferences (e.g., language settings, odds format) to provide a personalized experience.
• Advertising Cookies: Track your activity to deliver relevant promotional offers (only if you have opted in to marketing communications).

You can manage cookie preferences through your browser settings. Disabling non-essential cookies may limit certain platform features. For more information, consult your browser's help documentation.

10 Your Data Protection Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request." We will respond to your request within 30 days. Note that some requests may be subject to identity verification to prevent unauthorized disclosure.

11 International Data Transfers

abutog operates internationally, and your personal data may be transferred to, stored in, or processed in countries outside Indonesia, including jurisdictions that may not offer the same level of data protection as Indonesian law.

Where data is transferred internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs), adequacy decisions, or other legally recognized transfer mechanisms to ensure your data remains protected.

By using the abutog platform, you consent to the transfer of your data to our international service providers and data centers as described in this Privacy Policy.

12 Children's Privacy (21+ Only)

abutog is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated account.

If you believe that a minor has provided personal data to abutog, please contact us immediately at [email protected] so we can take appropriate action.

13 Changes to This Privacy Policy

abutog reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this document and notify active members via email or platform notification.

Continued use of the abutog platform after changes have been published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

14 Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or how abutog handles your personal data, please contact us:

• Email: [email protected] (displayed as plain text per site policy)
• Subject Line for Privacy Inquiries: "Privacy Policy Question" or "Data Protection Inquiry"
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours.

For general customer support inquiries unrelated to privacy, please use the live chat feature available 24/7 on the abutog platform.